Faq
Frequently Asked Questions
At PC ICU we believe most everyone who needs help with IT related issues falls under our scope of support. Whether you are a large business or just one person, we offer scalable packages and tailored support to fit any needs.
We offer white glove IT services for businesses and personal pc users alike.
We advise Fortune 500 companies from all major industries, and have dedicated support teams to serve our clients in industries including Life Sciences, Finance & Insurance, Technology, Consumer and Industrial Goods, and Business Services.
Our technical support technicians have a minimum of 5 years computer services, network repair & support experience and carry a variety of industry certifications; including Microsoft and Cisco.
PC ICU will always work with our clients to make sure you are satisfied with our work. If you ever have a questions or concerns over a service, our customer support team is ready to make sure you are happy with your service. Please also understand that the volatile nature of computers, and some problems can be recurring but not necessarily due to poor service on our part. For example some computers are reinfected with the same virus or spyware after a user repeats the same actions that got the system infected in the first place. If you have service performed and are not happy with the results we will work with you to complete the job to your satisfaction.
We offer laptop and desktop computer repairs. Services include: software installation, setup and configuration of antivirus, data recovery, virus scanning, etc.
The main purpose of a network is to let numerous computers/devices communicate and share software from a central source called a server. We build and maintain reliable, high quality network designs using such cutting edge technologies.
Our commitment to excellence and superior customer service speak for itself. In this day and age of IT providers being reduced to a commodity we believe we stand out from our competitors because of our many years of experience as well as a commitment to our customers that continues before and after the agreement is signed. It’s no coincidence we have client relationships lasting 15 years or longer.
We successfully support hundreds of people & businesses in-store, remotely, and on-site in the Dallas area.
Richard R.
Realtor
It is always scary to find a competent computer service, but these guys Rock!
Lillian H.
Office Manager
These guys were awesome! Don't go to Best Buy or Fry's if you're having issues with your computer. They replaced my power supply in minutes! And their prices weren't ridiculous. They were so friendly and helpful. I'll definitely be returning if I run into any issues in the future.
Chelsea E.
Developer
I was blown away by this place. Read the great reviews on Yelp. I have a desktop and they fixed my issue the same day in 3 hrs. I would definitely recommend them.
Ronald F.
CEO
I went to PC ICU with the problem that my CPU fan was very noisy, and I wanted it replaced. They fixed the computer, it's been a few months, and the fan is running totally silent.
Also, they were very friendly and helpful. All in all, it was a very productive experience.
We cover all of your IT Needs
PC ICU is the premier North Dallas area computer repair and virus removal support center. Our trained technicians are fully CompTia A+ and Microsoft MCP certified with additional industry-recognized certifications. We offer complete diagnostic services and competitive hourly labor rates. We specialize in motherboard replacements, cracked or damaged LCD screens, and hard drive failures. We are Dallas computer repair experts.
As computer attacks become more common and bold it is important to have a reliable IT team on your side. Most viruses are so advanced that they will prevent most anti-virus software from detecting them. PC ICU technicians will swiftly identify viruses, malware, or trojans, and remove them to ensure your computer is completely restored.
Do you have problems with reliability or connection speeds with your business/personal internet? Our professionals can help you. Whether it be a networking issue, cabling, or a problem directly with your internet provider: PC ICU technicians are trained to diagnose and advise you with solutions to any connectivity issues.
If the 20th century has taught us the importance of ensuring our lives, health, cars, and homes, then the 21st century has assuredly taught us the importance of ensuring our data. Envision the peace of mind you will have to know that all of your data is being backed up and monitored 24/7 by people in the United States who care.
How critical is a missed call to your business? One of our most loved features by our clients is the ability to set up an automated attendant to direct your incoming calls. Or perhaps you're out of the office and would like your office phones forwarded to your cell phone? No problem. You advise us what manner of experience you would like your clients to have when they call your business, and we can make it happen. With VoIP, the possibilities are boundless.
It's no secret that cybersecurity attacks are on the rise, and with them, so does the concern for data disasters becoming more frequent. Data loss can cripple any business without backup protocols in place. Lost your important data? PC ICU offers the best data recovery solutions available today.